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Gobernanza y calidad en la gestión pública

Author

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  • Francisco Moyado Estrada

Abstract

Esta investigación se enfoca al estudio de la incorporación de la calidad en las funciones del gobierno y la gestión pública. Mediante el estudio de la literatura más representativa, publicada en los últimos quince anos, se analizan los cambios globales y sus efectos en las transformaciones del Estado, para proponer el enfoque de la nueva gobernanza. Con base en este marco general, se plantea la convergencia entre nueva gestión pública y calidad, a partir de la experiencia de reforma administrativa aplicada en los gobiernos latinoamericanos en las dos últimas décadas. Finalmente, se revisan los aportes del modelo de gestión de calidad y la certificación de servicios a través de la aplicación de las normas ISO 9000 y el análisis de procesos en las organizaciones públicas.

Suggested Citation

  • Francisco Moyado Estrada, 2011. "Gobernanza y calidad en la gestión pública," Estudios Gerenciales, Universidad Icesi, September.
    • Handle: RePEc:col:000129:011255
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    File URL: http://www.icesi.edu.co/revistas/index.php/estudios_gerenciales/article/view/1114
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    More about this item

    Keywords

    Gobernanza; gestión pública; calidad; certificación; procesos.;
    All these keywords.

    JEL classification:

    • D73 - Microeconomics - - Analysis of Collective Decision-Making - - - Bureaucracy; Administrative Processes in Public Organizations; Corruption
    • H11 - Public Economics - - Structure and Scope of Government - - - Structure and Scope of Government
    • L15 - Industrial Organization - - Market Structure, Firm Strategy, and Market Performance - - - Information and Product Quality

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