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Camino a la excelencia

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Author Info
Martha Cecilia Jaramillo Mejía. ()
Carmenza Macía Mejía ()
Alejandro Arteaga Montero. ()
Abstract

Se trata de cómo una Institución Prestadora de Servicios de Salud, creada para dar atención a problemas médicos de alta complejidad, luego de cinco años de funcionamiento y con base en el mejoramiento continuo, decide implementar un Sistema de Gestión de Calidad bajo la Norma ISO 9000:2000, para garantizar la permanencia de servicios de excelente calidad y lograr mayor competitividad en el mercado al cumplir estándares internacionales y así poder posicionarse nacional e internacionalmente como una alternativa en la prestación de servicios de salud con orientación académica. Una vez certificada bajo la norma la entidad se ve enfrentada a la normatividad legal vigente y a nuevos retos.

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Article provided by UNIVERSIDAD ICESI in its journal ESTUDIOS GERENCIALES.

Volume (Year): (2005)
Issue (Month): ()
Pages:
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Handle: RePEc:col:000129:002091

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This page was last updated on 2008-8-12.


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