IDEAS home Printed from https://ideas.repec.org/a/cmc/annals/v15y2011i1p53-54.html
   My bibliography  Save this article

Characteristics of quality in service sector

Author

Listed:
  • Dragan Cristian

    (Constanta Maritime University)

Abstract

Concerns in the quality of services field are more recent (20-30 years) than those of product quality (over 100 years). Service is unique in its own way. Ideal is that the service could be adapted for customers needs, depending on the level of adaptability of the provider in order to customize his services.Services can not be stored and preserved for later consumption. Typically, services can be provided only by integrating external factor. Compared to products, services have some features that Philip Kotler characterized by: „Although the basic service is immaterial, it can be accompanied by a material component”

Suggested Citation

  • Dragan Cristian, 2011. "Characteristics of quality in service sector," Constanta Maritime University Annals, Constanta Maritime University, vol. 15(1), pages 53-54.
    • Handle: RePEc:cmc:annals:v:15:y:2011:i:1:p:53-54
    as

    Download full text from publisher

    File URL: http://cmu-edu.eu/RePEc/cmc/annals/53-v15.pdf
    Download Restriction: no
    ---><---

    More about this item

    JEL classification:

    • R0 - Urban, Rural, Regional, Real Estate, and Transportation Economics - - General

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:cmc:annals:v:15:y:2011:i:1:p:53-54. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Georgiana Buzu (email available below). General contact details of provider: http://cmu-edu.eu .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.