Development of a Multimedia and Distance Learning Course on Product and Process Quality for SME Teams

The rapidly changing context of adult learning requires radical changes in teaching methods and methods of delivery. The new technologies that are making the biggest difference in training fall in three different categories: networking, multimedia, and mobility. These technologies allow a combination of highly interactive stand-alone material and communication between instructors and students. The purpose of this article is to describe the model defined to implement TRAPSP, an application based on multimedia and distance learning techniques to train professionals involved in programming tasks in the effective use of processes and methods for software development and project management. One of the characteristics of the target audience of the course is their impossibility to attend regular pre-programmed courses due mainly to their lack of time for training and formative purposes caused by their daily activity. Therefore, one of the main identified requirements is to provide flexible and accessible ways to increase the knowledge and skills. The content of the course includes training on mathematical methods needed for the application of the proposed method. The instruction focuses on the software development process and methods and the importance of gathering data during the development process in order to be able to analyse and improve it.