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Appropriate Methodologies to Better Measure Consumer Preferences for Postal Services


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  • Charlene Rohr
  • Urs Trinkner
  • Alison Lawrence
  • Priscillia Hunt
  • Chong Woo Kim
  • Dimitris Potoglou
  • Rob Sheldon


This report summarises work undertaken testing the use of stated preference discrete choice experiments to measure consumer preferences for postal services. It discusses the importance of understanding and quantifying consumer priorities in the postal sector and presents different methods used for valuing non-market goods. We recommend the use of stated preference discrete choice experiments, and test the use of this approach in three member states. We provide the findings for these member states, as well as a “tool kit” for applying this methodology in other member states in future.

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Bibliographic Info

Article provided by Swiss Economics in its journal Studies and Reports.

Volume (Year): (2011)
Issue (Month): (December)
Pages: 1-136

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Handle: RePEc:chc:studse:0006

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Related research

Keywords: Consumer preferences; postal services; discrete choice; two-sided market;

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  1. Christian Jaag & Urs Trinkner, 2009. "A General Framework for Regulation and Liberalization in Network Industries," Working Papers 0016, Swiss Economics.
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Cited by:
  1. Charlene Rohr & Urs Trinkner & Alison Lawrence & Chong Woo Kim & Dimitris Potoglou & Rob Sheldon, 2012. "Measuring consumer preferences for postal services," Working Papers 0034, Swiss Economics.


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