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Anwendungshemmnisse beim Einsatz integrierter luK - Technologien im Kontakt mit dem Kunden


Author Info

  • Hans Schedl
  • Horst Penzkofer


  • Heinz Schmalholz


Der Einsatz integrierter, datenbankgestützter Informations- und Kommunikationstechnologien (IuK) wird zu deutlichen Veränderungen in den Waren-, Informations- und Finanzbeziehungen zwischen Unternehmen und ihren Kunden oder Lieferanten führen. Mittelfristig wird die Anwendung integrierter IuK-Technik das Angebot von Produkten und Diensten bei gleichzeitig sinkenden Transaktionskosten für den Kunden verbessern. Die Einführung der Technik wird, verbunden mit Wissensmanagement, auch signifikante Auswirkungen auf neue Organisationsformen, flexible Prozesse und das Wissen der Mitarbeiter haben. Es zeigt sich jedoch, dass es Anwendungsunterschiede zwischen größeren und kleineren Unternehmen gibt, die dafür sprechen, dass diese Änderungen bei kleineren Unternehmen wohl erst längerfristig zum Tragen kommen werden.

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Bibliographic Info

Article provided by Ifo Institute for Economic Research at the University of Munich in its journal ifo Schnelldienst.

Volume (Year): 54 (2001)
Issue (Month): 05 (08)
Pages: 22-29

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Handle: RePEc:ces:ifosdt:v:54:y:2001:i:05:p:22-29

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Related research

Keywords: Informationssystem; Betriebliches Informationssystem; Klein- und Mittelunternehmen; Lieferanten-Kundenbeziehung;

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Cited by:
  1. Hans Schedl, 2001. "Überlegungen zur mittelfristigen Entwicklung des elektronischen Handels," Ifo Schnelldienst, Ifo Institute for Economic Research at the University of Munich, vol. 54(17), pages 11-14, 09.


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