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The Need Of Total Quality In Public Administration

Author

Listed:
  • Amalia Venera Todorut

    (Constantin Brancusi University, Romania)

  • Doru Cirnu

    (Constantin Brancusi University, Romania)

Abstract

In this work I have approached elements related to need of total quality in public administration field. .I explained the total quality concept and total quality management concept as a strategy for continuous improvement of quality in public administration field.. We have also shown the importance of organizational culture to develop and implement total quality management. Throughout my paper I have presented and expressed the need of quality in the public administration area, starting from these considerations: the incidence in the economy, limited resources, reaffirming the democratic values, the legitimacy of the public area and the citizens’ pressure. The total quality management supposes a continuous improvement of public services and processes as well as the creation of a management system focused on quality, which adds value to the customer citizen’s perception by creativity and participation of the entire staff in this effort.

Suggested Citation

  • Amalia Venera Todorut & Doru Cirnu, 2011. "The Need Of Total Quality In Public Administration," Annals - Economy Series, Constantin Brancusi University, Faculty of Economics, vol. 4, pages 197-201, December.
    • Handle: RePEc:cbu:jrnlec:y:2011:v:4:p:197-201
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