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Data Mining In Customer Relationship Management

Author

Listed:
  • Vasile-Bogdan Arcanu

    (Faculty of Economics and Business Administration, University of Craiova, Romania)

Abstract

In the context of millennium development business, speed and adaptability to change are the key words. So to meet increasingly strong competition, information, transmitted in real time, enable companies to anticipate their customers needs and developments in the global market. Organizations now find that Peter Drucker was a visionary in the center saying that any company is customer strategy. The new economy requires strong and lasting relationships with customers, how to manage them with new information technologies is a major element of increased competitiveness of firms.

Suggested Citation

  • Vasile-Bogdan Arcanu, 2011. "Data Mining In Customer Relationship Management," Annals - Economy Series, Constantin Brancusi University, Faculty of Economics, vol. 2, pages 161-167, May.
    • Handle: RePEc:cbu:jrnlec:y:2011:v:2:p:161-167
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