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Un indice de mesure du collaboratif client-fournisseur

Author

Listed:
  • Jean-Jacques Nillès
  • Carole Donada
  • François Lenglet
  • Caroline Mothe

Abstract

This paper presents a collaborative measurement tool in the customer-supplier relationships: the PEAK Collaborative Index© (PCI). Based on the theoretical foundations of relational norms and philosophical approaches of the cardinal virtues of justice, courage, prudence and temperance, the PCI has been tested on nearly 300 firms engaged in collaborative relationships. It reveals the importance of propaedeutic virtues such as self-control and courtesy but also of non-opportunistic inter-organizational behaviors rooted in the search for justice, courage and prudence.

Suggested Citation

  • Jean-Jacques Nillès & Carole Donada & François Lenglet & Caroline Mothe, 2015. "Un indice de mesure du collaboratif client-fournisseur," Revue française de gestion, Lavoisier, vol. 0(6), pages 69-85.
    • Handle: RePEc:cai:rfglav:rfg_251_0069
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