Le management de l'oubli dans la conduite des organisations

This paper proposes a model of forgetting in organizations. Based on organizational theory and strategic management literatures, and on the authors previous empirical work. The proposed model suggests that forgetting is a phenomenon that cannot be dissociated from learning. It conduces to revisit the model of Action/Selection/Retention widely distributed in the literature, indicating the phenomenon of building premises which will guide actions and highlighting the elements of strategic actions influencing forgetting. Through learning, decision premises are activated or deactivated and the balance between what is active or inactive determines what can be forgotten.