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Artificial Intelligence and the Future of Work

Author

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  • Salima Benhamou

Abstract

This article analyses how artificial intelligence (AI) can transform work, considering both the potential of this technology and its limits. The sectoral approach adopted, focusing on the health, transport and banking sectors, allows for a detailed analysis of both the opportunities and risks as well as the evolution of tasks, learning dynamics, and changes in working conditions and management practices. The analysis shows that the tasks making up jobs in these sectors cannot always be automated with AI and that in many cases AI-based devices are used in a way that is complimentary to the skills of human workers. For this reason, and irrespective of the impact of AI on the overall level of employment, the analysis shows that the deployment of AI depends on continuous learning and skills development. The article concludes by arguing that learning forms of work organization are best suited for fostering complementarity between the machine and the human. JEL classification: O31, O33, JE53, L63, L90, M15.

Suggested Citation

  • Salima Benhamou, 2020. "Artificial Intelligence and the Future of Work," Revue d'économie industrielle, De Boeck Université, vol. 0(1), pages 57-88.
  • Handle: RePEc:cai:reidbu:rei_169_0057
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    More about this item

    Keywords

    Artificial Intelligence; future of work; learning organisations; healthcare sector; transport sector; banking sector;
    All these keywords.

    JEL classification:

    • O31 - Economic Development, Innovation, Technological Change, and Growth - - Innovation; Research and Development; Technological Change; Intellectual Property Rights - - - Innovation and Invention: Processes and Incentives
    • O33 - Economic Development, Innovation, Technological Change, and Growth - - Innovation; Research and Development; Technological Change; Intellectual Property Rights - - - Technological Change: Choices and Consequences; Diffusion Processes
    • E53 - Macroeconomics and Monetary Economics - - Monetary Policy, Central Banking, and the Supply of Money and Credit - - - Deposit Insurance
    • L63 - Industrial Organization - - Industry Studies: Manufacturing - - - Microelectronics; Computers; Communications Equipment
    • L90 - Industrial Organization - - Industry Studies: Transportation and Utilities - - - General
    • M15 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - IT Management

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