Actions, Methods And Tools For The Quality Evaluation Of Educational Services - A Comparative Approach

A specific characteristic of the academic education is particularly the multitude of stakeholders types (students, employers, the community and parents, alumni, members of the education bodies, government bodies, auditors and assessors, users of research). This fact triggers the need of a high level of flexibility in order to meet the diversity of the needs and expectations shown by the categories involved. Since perpetual modifications take place at the level of all these elements and at the level of the workforce market, a continuous research and analysis of the changes is necessary, so that the educational content is permanently adapted to the external and internal reality. Therefore, several universities in Romania were subject to study, in order to identify the internal assessment procedures used. The current study does not intend to offer positive or negative examples, but rather a comparative analysis of the internal assessment procedures identified in the public information made available by the education bodies.