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Strategic (MIS)FIT: The Implementation of TQM in Manufacturing Organizations

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  • Christopher D. Zatzick
  • Thomas P. Moliterno
  • Tony Fang

Abstract

This paper explores how fit with the organization's strategic orientation relates to performance following total quality management (TQM) implementation. Conceptualizing the organization as a system of interrelated activities, we propose that TQM is an ‘elaborating element’ that achieves internal fit when the core elements of the activity system are orientated toward a ‘cost leadership’ rather than ‘differentiation’ strategic position. When internal fit occurs, TQM drives tighter interactions among core elements in the activity system, resulting in greater performance. Using longitudinal data from a sample of 780 manufacturing organizations, we find that TQM is positively related to performance for cost leaders, but negatively related to performance for differentiators. Our findings support the contingency perspective whereby internal fit serves as an overarching contextual factor influencing TQM success. Copyright © 2012 John Wiley & Sons, Ltd.

Suggested Citation

  • Christopher D. Zatzick & Thomas P. Moliterno & Tony Fang, 2012. "Strategic (MIS)FIT: The Implementation of TQM in Manufacturing Organizations," Strategic Management Journal, Wiley Blackwell, vol. 33(11), pages 1321-1330, November.
    • Handle: RePEc:bla:stratm:v:33:y:2012:i:11:p:1321-1330
    DOI: 10.1002/smj.1988
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    Cited by:

    1. Castillo-Apraiz, Julen & Matey de Antonio, Jesús, 2018. "Does quality pay in the pharmaceutical industry? The mediating role of training of personnel between quality management and performance," Revista de Dirección y Administración de Empresas, Universidad del País Vasco - Escuela Universitaria de Estudios Empresariales de San Sebastián.

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