'What Happens when the Phone goes Wild?': Staff, Stress and Spaces for Escape in a BPR Telephone Banking Work Regime
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Bibliographic InfoArticle provided by Wiley Blackwell in its journal Journal of Management Studies.
Volume (Year): 35 (1998)
Issue (Month): 2 (03)
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Web page: http://www.blackwellpublishing.com/journal.asp?ref=0022-2380
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- D Cassidy & J Sutherland, 2008. "Going Absent, Then Just Going? A Case Study Examination of Absence and Quitting," Economic Issues Journal Articles, Economic Issues, vol. 13(2), pages 1-20, September.
- Ranald Richardson & Vicki Belt & Neill Marshall, 2000. "Taking Calls to Newcastle: The Regional Implications of the Growth in Call Centres," Regional Studies, Taylor & Francis Journals, vol. 34(4), pages 357-369.
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