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A multi‐stakeholder engagement framework for knowledge management in ICT4D

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  • Manoj A. Thomas
  • Yan Li
  • Vera Sistenich
  • Ken Ngoy Diango
  • Diulu Kabongo

Abstract

Knowledge management (KM) is increasingly important to the field of information and communication technologies for development (ICT4D). Yet, scant literature has addressed KM in the ICT4D context. This study takes an important step toward addressing this gap by conceptualizing KM in the context of ICT4D based on the people‐process‐technology perspective. To elicit KM factors most relevant to ICT4D, a Delphi study is conducted with a panel of experts representing three key stakeholder groups (beneficiaries, partners, and designers) with cumulative experience of leading ICT4D projects in 25 countries. Based on the Delphi study findings, 16 factors relevant to KM in ICT4D are synthesized. A multi‐stakeholder engagement framework for KM in ICT4D and an activity checklist are proposed. The study contributes to the body of knowledge by providing insights into the differing views of stakeholders related to KM practices in ICT4D projects. Practitioners may find the framework and checklist useful in coordinating and managing KM in ICT4D projects. As development initiatives become increasingly knowledge focused, the study calls upon researchers for more enquiry in this progressive area of study.

Suggested Citation

  • Manoj A. Thomas & Yan Li & Vera Sistenich & Ken Ngoy Diango & Diulu Kabongo, 2023. "A multi‐stakeholder engagement framework for knowledge management in ICT4D," Journal of the Association for Information Science & Technology, Association for Information Science & Technology, vol. 74(12), pages 1384-1400, December.
    • Handle: RePEc:bla:jinfst:v:74:y:2023:i:12:p:1384-1400
    DOI: 10.1002/asi.24703
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