Measuring online information seeking context, Part 1: Background and method

Context is one of the most important concepts in information seeking and retrieval research. However, the challenges of studying context are great; thus, it is more common for researchers to use context as a post hoc explanatory factor, rather than as a concept that drives inquiry. The purposes of this study were to develop a method for collecting data about information seeking context in natural online environments, and identify which aspects of context should be considered when studying online information seeking. The study is reported in two parts. In this, the first part, the background and method are presented. Results and implications of this research are presented in Part 2 (Kelly, in press). Part 1 discusses previous literature on information seeking context and behavior and situates the current work within this literature. This part further describes the naturalistic, longitudinal research design that was used to examine and measure the online information seeking contexts of users during a 14‐week period. In this design, information seeking context was characterized by a user's self‐identified tasks and topics, and several attributes of these, such as the length of time the user expected to work on a task and the user's familiarity with a topic. At weekly intervals, users evaluated the usefulness of the documents that they viewed, and classified these documents according to their tasks and topics. At the end of the study, users provided feedback about the study method.