Information Technology in NHS Direct using Wireless Mark-Up Language (WML) Environment

National Health Services (NHS) Self-help guide is simply an application of mobile phone in a platform independent (WML) environment to sort out solutions to health symptoms. Essentially, the success of this project goes a long way in simplifying the pressure on the already stretched services in the NHS, London. The project is principally based on the openwave technology which enables such wireless platform independent services. The service provides an opportunity for the user to access the ‘search page’ in the network, and identify the symptoms he or she has; thereafter deal with the questions in the ‘question card’. Application of this model no doubt has helped in dealing with the pressure faced by the health services of NHS, London. It is imperative therefore, for developing countries and other organizations to take advantage and invest in the enabling technologies in place, in order to deal with the huge pressure faced by health institutions; as well as help in dealing with other forms of conflicts in organization.