IDEAS home Printed from https://ideas.repec.org/a/bit/bsrysr/v3y2012i1p49-60.html
   My bibliography  Save this article

Implementing the Serial Number Tracking model in telecommunications: a case study of Croatia

Author

Listed:
  • Polovina Neven

    (Hrvatski telekom d.d., Zagreb, Croatia)

Abstract

Background: The case study describes the implementation of the SNT (Serial Number Tracking) model in an integrated information system, as a means of business support in a Croatian mobile telecommunications company. Objectives: The goal was to show how to make the best practice of the SNT implementation in the telecommunication industry, with referencing to problems which have arisen during the implementation. Methods/Approach: the case study approach was used based on the documentation about the SNT model and the business intelligence system in the Croatian mobile telecommunications company. Results: Economic aspects of the effectiveness of the SNT model are described and confirmed based on actual tangible and predominantly on intangible benefits. Conclusions: Advantages of the SNT model are multiple: operating costs for storage and transit of goods were reduced, accuracy of deliveries and physical inventory was improved; a new source of information for the business intelligence system was obtained; operating processes in the distribution of goods were advanced; transit insurance costs decreased and there were fewer cases of fraudulent behaviour.

Suggested Citation

  • Polovina Neven, 2012. "Implementing the Serial Number Tracking model in telecommunications: a case study of Croatia," Business Systems Research, Sciendo, vol. 3(1), pages 49-60, June.
    • Handle: RePEc:bit:bsrysr:v:3:y:2012:i:1:p:49-60
    DOI: 10.2478/v10305-012-0007-z
    as

    Download full text from publisher

    File URL: https://doi.org/10.2478/v10305-012-0007-z
    Download Restriction: no
    File URL: https://libkey.io/10.2478/v10305-012-0007-z?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:bit:bsrysr:v:3:y:2012:i:1:p:49-60. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Peter Golla (email available below). General contact details of provider: https://www.sciendo.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.