Non Financial Perspectives and Firms’ Value of Deposit Money Banks in Nigeria

The purpose of this study is to examine the effect of non-financial perspective of balanced scorecards and firm value of deposit money bank in Nigeria. Secondary data from respective annual reports of selected deposit money banks in Nigeria for the period of ten years spanning from 2010-2020 were used for analysis while descriptive statistics and panels were employed for data analysis. Three hypotheses were formulated to guide the study. One regression model was examined in order to test the hypotheses included in the research framework of the study. Firm‘s value is the dependent variable of the study and is measured by Tobin‘s Q and non financial perspective is the independent variable proxy with learning and growth (human capital), internal business process (operational efficiency), and Customer satisfaction (turnover). The results show that learning and growth (human capital) and internal business processes are positive and significantly associated with Tobin‘s Q while Customer satisfaction (turnover) is not significantly associated with Tobin‘s Q. Therefore, the study recommended that banks should seriously involve their staff in research and development programme for them to be current with the technology advancement which ultimately improves the worth of the banks.