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Methods of Evaluating the Effectiveness of the Performance of Local Authorities in the Provision of Municipal Services Based on the Balanced Scorecard

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Listed:
  • L. Kirichuk
  • E. Karlovskaya

Abstract

Controlling and evaluating of the effectiveness of the system of providing municipal services in general and the activities of local government in particular is an important milestone of the management system, not only affects the development of the local area, but also on the loyalty and satisfaction of citizens. The purpose of this article is to develop recommendations for improving the methodology for assessing the effectiveness of local governments in the provision of municipal services. To achieve that the comparative characteristics of the existing methods in the international community is implemented and by the example of the Russian municipality method of estimating the efficiency of local government based on the balanced scorecard is described.

Suggested Citation

  • L. Kirichuk & E. Karlovskaya, 2017. "Methods of Evaluating the Effectiveness of the Performance of Local Authorities in the Provision of Municipal Services Based on the Balanced Scorecard," Economic Studies journal, Bulgarian Academy of Sciences - Economic Research Institute, issue 3, pages 110-124.
    • Handle: RePEc:bas:econst:y:2017:i:3:p:110-124
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    JEL classification:

    • H75 - Public Economics - - State and Local Government; Intergovernmental Relations - - - State and Local Government: Health, Education, and Welfare

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