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A framework for successfully navigating a series of unfortunate events

Author

Listed:
  • Norton, Myra W.

    (Arena, USA)

  • Robertson, William G. ‘Bill’

    (MultiCare, USA)

Abstract

The effects of the ongoing COVID-19 pandemic, coupled with a staffing crisis and looming macroeconomic shifts, have created a climate of fear, uncertainty and doubt among healthcare professionals, the likes of which we have not seen in generations. In order to navigate these troubled waters while still providing the highest levels of patient care, healthcare organisations must take a diligent, thoughtful and multifaceted approach that balances short-term needs with long-term strategic goals. The strategic steps taken by MultiCare Health System and Arena Analytics amid the COVID strain and labour shortages provide an instructive example of how companies can respond proactively to economic uncertainty by affirming their core mission, vision and values, focusing relentlessly on win–win outcomes and exercising a ‘now, near and far thinking’ approach.

Suggested Citation

  • Norton, Myra W. & Robertson, William G. ‘Bill’, 2023. "A framework for successfully navigating a series of unfortunate events," Management in Healthcare: A Peer-Reviewed Journal, Henry Stewart Publications, vol. 7(2), pages 146-152, December.
    • Handle: RePEc:aza:mih000:y:2023:v:7:i:2:p:146-152
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    More about this item

    Keywords

    COVID-19; pandemic; staffing crisis; macroeconomic shifts; climate of fear; patient care; MultiCare Health System; Arena Analytics; labour shortages economic uncertainty; core mission;
    All these keywords.

    JEL classification:

    • I1 - Health, Education, and Welfare - - Health
    • I10 - Health, Education, and Welfare - - Health - - - General

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