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How non-value added work affects the productivity of healthcare professionals

Author

Listed:
  • Domingo, Rene T.

    (Asian Institute of Management, Eugenio Lopez Foundation Building, Joseph R. McMicking Campus, Philippines)

Abstract

This paper analyses how non-value added work significantly reduces the productivity of healthcare staff and the service capacity of healthcare systems worldwide. It first describes how the ageing population, manpower shortage and wastefulness in hospitals continuously increase the demand-supply gap. The paper explores the application of lean thinking practised by manufacturing industries in improving healthcare staff productivity to complement the conventional supply, demand and technology solutions. It illustrates the principles and best practices in spotting and stopping the seven lean wastes or ‘muda’, particularly in hospitals. The paper identifies several industry and institutional hurdles in improving productivity. It concludes with recommendations for policymakers, regulators and payers to enjoin healthcare institutions to adopt lean practices in order to improve their capacity, cost performance and patient care quality.

Suggested Citation

  • Domingo, Rene T., 2020. "How non-value added work affects the productivity of healthcare professionals," Management in Healthcare: A Peer-Reviewed Journal, Henry Stewart Publications, vol. 5(1), pages 29-44, September.
    • Handle: RePEc:aza:mih000:y:2020:v:5:i:1:p:29-44
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    More about this item

    Keywords

    productivity; lean; non-value added; wastes; efficiency; manpower shortage;
    All these keywords.

    JEL classification:

    • I1 - Health, Education, and Welfare - - Health
    • I10 - Health, Education, and Welfare - - Health - - - General

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