Empowering physicians with a digital workflow and AI-based clinical documentation programmes at Halifax Health

For more than 90 years, Halifax Health has offered complete healthcare and diagnostic treatment services for its local communities and ranks consistently among the top 5 per cent of all US-based hospitals for clinical outcomes. Like many healthcare organisations, Halifax Health has continued working through the transition from paper patient charts to digitally documenting patient care — a transition that has required changes to workflows and additional administrative burdens on care teams. This paper describes how Halifax Health has implemented a reimagined digital workflow with AI-based clinical documentation programmes for providers and clinical documentation teams alike. With the use of these new technologies, Halifax Health has alleviated the many administrative burdens of physicians; empowered them with clinical intelligence at the point of care; improved a range of clinical documentation metrics, including case coverage, query responses and case mix index (CMI); and enabled the electronic health record (EHR) to become what it was always meant to be: a vehicle to facilitate and empower physicians in creating better patient outcomes.