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How facilities design affects patient safety, quality and productivity

Author

Listed:
  • Domingo, Rene T.

    (Asian Institute of Management, Eugenio Lopez Foundation Building, Joseph R. McMicking Campus, Philippines)

Abstract

This paper analyses the impact of facilities design on patient outcome, patient satisfaction, patient safety, and staff productivity. It examines the common facility selection and procurement criteria that often overlook usability. The different dimensions of usability and aspects of design that can serve as guides in facility planning and selection are presented. The paper reviews several pitfalls as well as best practices and standards in ergonomic facility design. It concludes that to ensure the human-centredness of hospital facilities, management should involve all stakeholders, process owners and direct users and their early participation in facility planning.

Suggested Citation

  • Domingo, Rene T., 2019. "How facilities design affects patient safety, quality and productivity," Management in Healthcare: A Peer-Reviewed Journal, Henry Stewart Publications, vol. 4(1), pages 57-66, September.
    • Handle: RePEc:aza:mih000:y:2019:v:4:i:1:p:57-66
    as

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    More about this item

    Keywords

    facilities design; human-centred design; human factors; ergonomics; facility selection and sourcing; fail-safe; fault-tolerant; mistake-proofing; future-proofing; patient safety;
    All these keywords.

    JEL classification:

    • I1 - Health, Education, and Welfare - - Health
    • I10 - Health, Education, and Welfare - - Health - - - General

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