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Map-enabled experiential review: A novel approach to engaging healthcare staff in quality improvement

Author

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  • Cohen, Donna R.
  • Cohen, Philip J.
  • Anderson, Vitas

Abstract

A common barrier to continuous and sustainable improvement in many organisations is the lack of staff engagement with quality improvement. In the healthcare sector, the failure to engage staff with quality has been associated with preventable patient harm, which persists despite more than two decades of emphasis on safety and quality in this sector. This paper describes a novel approach — map-enabled experiential review (MEER) — that has significant potential to address staff engagement issues and produce meaningful improvement outcomes. The MEER approach uses map-based simulation of organisational processes to enable structured conversations among staff about their daily implementation of those processes as a means of identifying and addressing latent safety threats and other areas for improvement.

Suggested Citation

  • Cohen, Donna R. & Cohen, Philip J. & Anderson, Vitas, 2018. "Map-enabled experiential review: A novel approach to engaging healthcare staff in quality improvement," Management in Healthcare: A Peer-Reviewed Journal, Henry Stewart Publications, vol. 3(2), pages 187-198, November.
    • Handle: RePEc:aza:mih000:y:2018:v:3:i:2:p:187-198
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    More about this item

    Keywords

    quality improvement; staff engagement; map-enabled experiential review; preventable patient harm;
    All these keywords.

    JEL classification:

    • I1 - Health, Education, and Welfare - - Health
    • I10 - Health, Education, and Welfare - - Health - - - General

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