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How COVID-19 has shaped the operational resilience of Knab Bank

Author

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  • Negenman, Ebbe

    (Knab Bank, The Netherlands)

Abstract

In this paper, I describe the learning skills of the risk team and the chief risk officer (CRO) when acting on the COVID-19 crises that emerged in the world in 2020. Being a digital bank made it easier for us to continue our operations in the lockdown situation, but still Knab had to solve many issues that did arise. Also, the lockdowns worked as an accelerator for improving the digitisation of our competitors. The base of our success is our company and risk culture. We strive to learn continuously and are open to taking intelligent risks. As a result, we create an ability to learn faster than others. This might after all be the only sustainable competitive advantage.

Suggested Citation

  • Negenman, Ebbe, 2021. "How COVID-19 has shaped the operational resilience of Knab Bank," Journal of Securities Operations & Custody, Henry Stewart Publications, vol. 13(3), pages 202-207, June.
    • Handle: RePEc:aza:jsoc00:y:2021:v:13:i:3:p:202-207
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    More about this item

    Keywords

    risk culture; resilience; digital bank; operational risk;
    All these keywords.

    JEL classification:

    • G2 - Financial Economics - - Financial Institutions and Services
    • E5 - Macroeconomics and Monetary Economics - - Monetary Policy, Central Banking, and the Supply of Money and Credit
    • K22 - Law and Economics - - Regulation and Business Law - - - Business and Securities Law

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