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Paying abroad as you pay at home: The impact of SEPA on Dutch cross-border retail payments

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  • Plooij, Mirjam

Abstract

Results from a longitudinal study among Dutch consumers indicate that the unification of the European payments market is beginning to pay off. The similarity between payment behaviour of Dutch consumers within the Netherlands and when visiting or making a remote payment to another country in the euro area has increased during the past seven years. Perhaps even more importantly, the satisfaction of the Dutch about cross-border payments within the euro area has also improved considerably, but some consumers still experience problems with respect to ease of use, transaction speed and acceptance of their preferred payment instrument when paying abroad or paying cross-border. Such issues deserve further attention on a European scale.

Suggested Citation

  • Plooij, Mirjam, 2015. "Paying abroad as you pay at home: The impact of SEPA on Dutch cross-border retail payments," Journal of Payments Strategy & Systems, Henry Stewart Publications, vol. 8(4), pages 343-353, January.
    • Handle: RePEc:aza:jpss00:y:2015:v:8:i:4:p:343-353
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    More about this item

    Keywords

    SEPA; POS payments; remote payments; consumer payment behaviour; consumer perceptions; cross-border payments;
    All these keywords.

    JEL classification:

    • G2 - Financial Economics - - Financial Institutions and Services
    • E5 - Macroeconomics and Monetary Economics - - Monetary Policy, Central Banking, and the Supply of Money and Credit

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