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Financial services in a post-pandemic world: How cloud-based intelligent enterprises will forge the path ahead

Author

Listed:
  • Geary, Jennifer

    (EMEA, nCino, c/o Natalia Moose, Metal Box Factory, UK)

Abstract

COVID-19 has shown financial institutions (FIs) globally that the ability to respond quickly to unexpected challenges and continuously innovate to meet changing customer expectations and an ever-evolving industry is vital. Those institutions utilising cloud-based and cognitive technologies will have a competitive advantage over those that avoid or resist meaningful digital transformation. This paper will explore the benefits of cloud adoption and artificial intelligence (AI) and discuss how FIs can employ these technologies to help future-proof their organisations.

Suggested Citation

  • Geary, Jennifer, 2021. "Financial services in a post-pandemic world: How cloud-based intelligent enterprises will forge the path ahead," Journal of Digital Banking, Henry Stewart Publications, vol. 6(2), pages 106-119, September.
    • Handle: RePEc:aza:jdb000:y:2021:v:6:i:2:p:106-119
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    More about this item

    Keywords

    SaaS; BaaS; artificial intelligence; machine learning; cognitive technologies; cloud; digital transformation; intelligent enterprise;
    All these keywords.

    JEL classification:

    • G2 - Financial Economics - - Financial Institutions and Services
    • E5 - Macroeconomics and Monetary Economics - - Monetary Policy, Central Banking, and the Supply of Money and Credit

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