IDEAS home Printed from https://ideas.repec.org/a/aza/jdb000/y2018v2i3p214-222.html
   My bibliography  Save this article

In search of a sweet spot for wealth management digitisation: Human versus technology, provider versus customer perspective

Author

Listed:
  • Golba, Bartosz

Abstract

The wealth management and private banking industry has been slow to get on board the digital revolution that has swept across the financial services industry. The industry’s initial attempts at ‘going digital’ were limited. Because most retail banks launched mobile applications, wealth managers did the same, without considering what these tools can actually be used for and which client pain-points they could resolve. This paper discusses the expectations of current and future private banking clients, and the role that technology and digitisation will play in addressing these. To succeed in the long term, wealth management organisations have to be smart in combining the strengths of their personnel with the capabilities offered by technology.

Suggested Citation

  • Golba, Bartosz, 2018. "In search of a sweet spot for wealth management digitisation: Human versus technology, provider versus customer perspective," Journal of Digital Banking, Henry Stewart Publications, vol. 2(3), pages 214-222, February.
    • Handle: RePEc:aza:jdb000:y:2018:v:2:i:3:p:214-222
    as

    Download full text from publisher

    File URL: https://hstalks.com/article/866/download/
    Download Restriction: Requires a paid subscription for full access.
    File URL: https://hstalks.com/article/866/
    Download Restriction: Requires a paid subscription for full access.
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    More about this item

    Keywords

    wealth management; private banking; digitisation; robo-advice; technology; automated investments; client segmentation; mass affluent; intergenerational transfer;
    All these keywords.

    JEL classification:

    • G2 - Financial Economics - - Financial Institutions and Services
    • E5 - Macroeconomics and Monetary Economics - - Monetary Policy, Central Banking, and the Supply of Money and Credit

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:aza:jdb000:y:2018:v:2:i:3:p:214-222. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Henry Stewart Talks (email available below). General contact details of provider: .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.