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Improving fraud detection and the customer experience through analytics

Author

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  • Horan, T J

Abstract

We are in the midst of a digital payments revolution. The rapidity of the upheaval provides both an interesting case study in disruption and an overwhelming necessity to battle fraud across a multitude of channels. While some of these fraud-fighting tactics will take place unseen, in the systems businesses use to protect payments processing, others will require action by businesses that place a high priority on customer satisfaction and protection.

Suggested Citation

  • Horan, T J, 2016. "Improving fraud detection and the customer experience through analytics," Journal of Digital Banking, Henry Stewart Publications, vol. 1(3), pages 249-257, December.
    • Handle: RePEc:aza:jdb000:y:2016:v:1:i:3:p:249-257
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    More about this item

    Keywords

    fraud; cybersecurity; data breach; credit cards; digital payments; mobile payments; alternative channels;
    All these keywords.

    JEL classification:

    • G2 - Financial Economics - - Financial Institutions and Services
    • E5 - Macroeconomics and Monetary Economics - - Monetary Policy, Central Banking, and the Supply of Money and Credit

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