IDEAS home Printed from https://ideas.repec.org/a/aza/jam000/y2013v7i2p152-164.html
   My bibliography  Save this article

Introducing service solution concepts to airports

Author

Listed:
  • Halme, Ilmari
  • Sinervo, Petteri
  • Punakivi, Mikko

Abstract

A group of Finnish companies jointly built up new service concepts for the airport industry. This paper discusses this process of combining products and services into bundles or concepts for airports. The data were collected by the researchers involved in the process of building up the concepts and used their observations on the companies’ cooperation and actions. Flexible bundles allow customers to form reliable and integrated total solutions for their airport. The companies providing the bundles were typically looking for new business opportunities, increased sales and long-term customer relationships. The companies learned from each other's products and processes and developed mutual trust and commitment during the project. New partnership models were developed for the companies to be able to provide a holistic solution. Three concepts were developed during the project: winter conditions solutions, airport development and airside solutions. The developed concepts give customers access to a value network, ease their acquisition process, reduce the know-how required for every airport sector and reduce indirect costs. These kinds of concepts have been developed for the first time in the airport industry with multiple companies.

Suggested Citation

  • Halme, Ilmari & Sinervo, Petteri & Punakivi, Mikko, 2013. "Introducing service solution concepts to airports," Journal of Airport Management, Henry Stewart Publications, vol. 7(2), pages 152-164, April.
    • Handle: RePEc:aza:jam000:y:2013:v:7:i:2:p:152-164
    as

    Download full text from publisher

    File URL: https://hstalks.com/article/3539/download/
    Download Restriction: Requires a paid subscription for full access.
    File URL: https://hstalks.com/article/3539/
    Download Restriction: Requires a paid subscription for full access.
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    More about this item

    Keywords

    combining products and services; bundling; airport management; company cooperation; company partnerships; partnership models;
    All these keywords.

    JEL classification:

    • R4 - Urban, Rural, Regional, Real Estate, and Transportation Economics - - Transportation Economics
    • R40 - Urban, Rural, Regional, Real Estate, and Transportation Economics - - Transportation Economics - - - General
    • M1 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration
    • M10 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - General

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:aza:jam000:y:2013:v:7:i:2:p:152-164. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Henry Stewart Talks (email available below). General contact details of provider: .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.