Aligning experience data to return-to-office investments

Before the COVID-19 pandemic, the future of work was centred around business results driven by productivity and innovation. Today, after more than two years of navigating a new workplace ecosystem of office, remote and third places, we are learning that the future of work is all those things — but at the very centre are the people who have developed new ideas about what work means to them and what they want from their employers. While they want to be productive and innovative, they also want more flexibility, to be inspired, to have better work-life balance and well-being and have closer connections to colleagues and the culture. If given the chance to experience the workplace with a deep culture that fosters human connection and provides the inspiration they crave, they will deliver real results. It is an opportunity for corporate real estate (CRE) leaders to rise and partner with every discipline across their organisations, to integrate people, place and technology offerings that align on improving the employee experience. Aligning capital and operational investments requires replacing conjecture and subjectivity with employee data and insight; to lean in, listen to employees and determine what their workforce and workplace needs are to stay engaged and inspired.