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The Impact Of Supply Chain Agaility Onto Business Results And Customer Satisfaction In Textile, Clothing And Leather Industry

Author

Listed:
  • Alica Grilec Kauric

    (University of Zagreb)

  • Dragana Grubisic

    (University of Split)

  • Sanda Renko

    (University of Zagreb)

Abstract

This paper presents results of the study testing impact of supply chain agility onto business results and customer satisfaction. Research was carried out on the sample of 34 textile, clothing and leather manufacturers. Research results showed that there is a positive and significant impact of supply chain agility both onto business results and customer satisfaction. The paper concludes with theoretical and managerial implications as well as with limitations of the conducted research.

Suggested Citation

  • Alica Grilec Kauric & Dragana Grubisic & Sanda Renko, 2015. "The Impact Of Supply Chain Agaility Onto Business Results And Customer Satisfaction In Textile, Clothing And Leather Industry," Economic Thought and Practice, Department of Economics and Business, University of Dubrovnik, vol. 24(2), pages 389-408, december.
    • Handle: RePEc:avo:emipdu:v:24:y:2015:i:2:p:389-408
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    More about this item

    Keywords

    agility; supply chain; business results; customer satisfaction; textile; clothing and leather industry;
    All these keywords.

    JEL classification:

    • L14 - Industrial Organization - - Market Structure, Firm Strategy, and Market Performance - - - Transactional Relationships; Contracts and Reputation
    • L67 - Industrial Organization - - Industry Studies: Manufacturing - - - Other Consumer Nondurables: Clothing, Textiles, Shoes, and Leather Goods; Household Goods; Sports Equipment

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