Implications of Moratorium on Islamic Financial Customers in Malaysia

Issues on moratorium are popular, intense, and often debated in the period of Movement Control Order (MCO) in Malaysia. Which is not the case, various interpretations and assumptions are given in defining moratorium. Politicians, financial practitioners, government sector workers and even the private sectors are affected by this situation. This article aims to examine the implications of the offered moratorium on Islamic financial customers. To achieve the objectives, this research’s method uses a quantitative research approach in the form of field research. In addition, a total of 409 respondents answered the questionnaire using google form, and the data were analysed using SPSS version 23. The results of this study show that the percentage of people who know about the information regarding the moratorium implementation is more. In fact, the findings also show that the respondents preferred their money to be kept because of the implementation of the moratorium during the Movement Control Order (MCO) period. From the findings, the response on the appropriateness and extension of the moratorium on repayment from the bank is influenced by the type of employment of the respondents. Similarly, the relationship between responses to changes in the way customers pay is influenced by the respondents’ type of employment.