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The Usage of Internet Banking Evidence from Jordan

Author

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  • Ahmad Nahar Al-Rfou

Abstract

The huge technological development in banking sector forced the Jordanian banks to cope with these changes in order to gain a sustainable competitive advantage. Banks in Jordan have adopted internet banking since 2000. During that period the usage of internet banking by customers are questionable. The current study aims at investigating the usage of internet banking at commercial banks in Jordan from points of view of electronic services employees. 75 questionnaires were distributed through e-mail. A total of 40 usable were received. The results of this study indicate that the usage of internet banking services is weak. The results also, mentioned that there is a significant relationship between, ease for use, security and privacy and quality of Internet connection and the usage of internet banking.

Suggested Citation

  • Ahmad Nahar Al-Rfou, 2013. "The Usage of Internet Banking Evidence from Jordan," Asian Economic and Financial Review, Asian Economic and Social Society, vol. 3(5), pages 614-623.
    • Handle: RePEc:asi:aeafrj:v:3:y:2013:i:5:p:614-623:id:1035
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    Citations

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    Cited by:

    1. Kurnia ASNI & NASIR & Mukhlis YUNUS & NURDASILA, 2018. "Service Quality of Internet Banking from an Indonesian Perspective," Expert Journal of Marketing, Sprint Investify, vol. 6(2), pages 45-51.
    2. Lama Zalloum & Hamad Alghadeer & Nawras Nusairat, 2019. "The Effect of Using Mobile Banking Services Applications on Electronic Word of Mouth: The Mediating Role of Perceived Trust," International Business Research, Canadian Center of Science and Education, vol. 12(9), pages 62-80, September.
    3. Hama Khan Yadgar M., 2019. "An Essential Review of Internet Banking Services in Developing Countries," Financial Internet Quarterly (formerly e-Finanse), Sciendo, vol. 15(2), pages 73-86, June.
    4. Alalwan, Ali Abdallah & Dwivedi, Yogesh K. & Rana, Nripendra P. & Algharabat, Raed, 2018. "Examining factors influencing Jordanian customers’ intentions and adoption of internet banking: Extending UTAUT2 with risk," Journal of Retailing and Consumer Services, Elsevier, vol. 40(C), pages 125-138.

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