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A Conceptual Study on Supply Chain Management in Creating Customer Value

Author

Listed:
  • Muhammad Sabbir Rahman

    (Kulliyyah of Language and Management, IIUM Gombak Campus, Jalan Gombak, Selangor Darul Ehsan, PO Box: 10, 50728 Kuala Lumpur, Malaysia)

  • Md. Aftab Anwar

    (Kulliyyah of Economics and Management Sciences, IIUM Gombak Campus, Jalan Gombak, Selangor Darul Ehsan, PO Box: 10, 50728 Kuala Lumpur, Malaysia)

  • Ferdous Azam S. M.

    (Kulliyyah of Economics and Management Sciences, IIUM Gombak Campus, Jalan Gombak, Selangor Darul Ehsan, PO Box: 10, 50728 Kuala Lumpur, Malaysia)

  • Fadi Abdelmuniem Abdelfattah

    (Graduate School of Management (GSM), MMU Multimedia University, Jalan Multimedia, 63100 Cyberjaya, Selangor Darul Ehsan, Malaysia)

Abstract

The aim of this conceptual paper is to explicate the impact of effective supply chain management in creating customers’ value. This study applied secondary source to collect all the relevant information in order to derive the conceptual framework. The findings suggest that effective supply chain management has a positive impact on the sustainability, organizational performance, competitiveness and innovativeness in way to creating ultimate value for the customers.

Suggested Citation

  • Muhammad Sabbir Rahman & Md. Aftab Anwar & Ferdous Azam S. M. & Fadi Abdelmuniem Abdelfattah, 2015. "A Conceptual Study on Supply Chain Management in Creating Customer Value," The Journal of Social Sciences Research, Academic Research Publishing Group, vol. 1(3), pages 32-36, 07-2015.
    • Handle: RePEc:arp:tjssrr:2015:p:32-36
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    Cited by:

    1. Fahim ul Amin & Qingkai Ji & María del Carmen Valls Martínez & Qian-Li Dong & Shamsa Kanwal & Iram Zulfiqar, 2023. "The Moderating Effect of Customer Relationship on Supply Chain Risk Management and Organization Performance in Logistics Sector of Pakistan," SAGE Open, , vol. 13(1), pages 21582440231, March.

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