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Characteristics Of Waiting Line Models - The Indicators Of The Customer Flow Management Systems Efficiency

Author

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  • Sidonia Otilia Cernea
  • Mihaela Jaradat
  • Mohammad Jaradat

Abstract

This paper is dedicated to the presentation of the single-channel waiting line systems with Poisson arrivals and exponential service times.They represent stages of customer flow management processes. Waiting systems are stochastic mathematical models and they represent the describing base of the waiting phenomena, service processes, prioritization, etc. Mathematical models of queuing theory present interest in modeling, designing and analysing of nowadays information networks. Increasing trend of their development and emergence of new network technologies, impose new requirements regarding the development of new mathematicals waiting models. In this paper we merely present the single-channel waiting line model, with example on a fast-food restaurant.

Suggested Citation

  • Sidonia Otilia Cernea & Mihaela Jaradat & Mohammad Jaradat, 2010. "Characteristics Of Waiting Line Models - The Indicators Of The Customer Flow Management Systems Efficiency," Annales Universitatis Apulensis Series Oeconomica, Faculty of Sciences, "1 Decembrie 1918" University, Alba Iulia, vol. 2(12), pages 1-13.
    • Handle: RePEc:alu:journl:v:2:y:2010:i:12:p:13
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    More about this item

    Keywords

    customer flow; queuing theory; waiting system; waiting line; efficiency;
    All these keywords.

    JEL classification:

    • A12 - General Economics and Teaching - - General Economics - - - Relation of Economics to Other Disciplines
    • C41 - Mathematical and Quantitative Methods - - Econometric and Statistical Methods: Special Topics - - - Duration Analysis; Optimal Timing Strategies
    • C46 - Mathematical and Quantitative Methods - - Econometric and Statistical Methods: Special Topics - - - Specific Distributions
    • L84 - Industrial Organization - - Industry Studies: Services - - - Personal, Professional, and Business Services

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