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Characteristics Of Waiting Line Models €“ The Indicators Of The Customer Flow Management Systems Efficiency

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Author Info

  • Sidonia Otilia Cernea

    (Bogdan Voda University of Cluj-Napoca)

  • Mihaela Jaradat

    (Bogdan Voda University of Cluj-Napoca)

  • Mohammad Jaradat

    (Bogdan Voda University of Cluj-Napoca)

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    Abstract

    This paper is dedicated to the presentation of the single-channel waiting line systemswith Poisson arrivals and exponential service times.They represent stages of customer flowmanagement processes. Waiting systems are stochastic mathematical models and they represent thedescribing base of the waiting phenomena, service processes, prioritization, etc. Mathematicalmodels of queuing theory present interest in modeling, designing and analysing of nowadaysinformation networks. Increasing trend of their development and emergence of new networktechnologies, impose new requirements regarding the development of new mathematicals waitingmodels. In this paper we merely present the single-channel waiting line model, with example on afast-food restaurant.

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    Bibliographic Info

    Article provided by Faculty of Sciences, "1 Decembrie 1918" University, Alba Iulia in its journal Annales Universitatis Apulensis Series Oeconomica.

    Volume (Year): 2 (2010)
    Issue (Month): 12 ()
    Pages: 13

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    Handle: RePEc:alu:journl:v:2:y:2010:i:12:p:13

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    Related research

    Keywords: customer flow; queuing theory; waiting system; waiting line; efficiency;

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