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Increasing Services Quality Through Environmental Performance Management

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Author Info

  • Vasile Burja

    (University 1 Decembrie 1918 of Alba Iulia)

  • Camelia Burja

    (University 1 Decembrie 1918 of Alba Iulia)

Abstract

The qualitative dimension of the service companies’ activities also refers totheir impact over the environment. This aspect is meant to contribute to a sustainableeconomic growth, based on high economic performances, but also on obeying theenvironment protection and preservation requirements. Offering services in harmonywith the sustainable development principles requires the companies to be concerned withmonitoring and controlling the impact of their activities over the environment byadopting an adequate system of eco-management. Through a comparative approach, the article underlines the characteristics of twoof the most used environmental management systems, promoted by the European Union’slegislation, ISO 14001 and EMAS, which must be adopted by the service companies inRomania in order to be compatible with the environmental acquis’ regulations.

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Bibliographic Info

Article provided by Faculty of Sciences, "1 Decembrie 1918" University, Alba Iulia in its journal Annales Universitatis Apulensis Series Oeconomica.

Volume (Year): 2 (2009)
Issue (Month): 11 ()
Pages: 38

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Handle: RePEc:alu:journl:v:2:y:2009:i:11:p:38

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Keywords: environmental performance; services quality ; sustainable development;

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