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Sustainable public service organisations: A Public Service-Dominant approach

Author

Listed:
  • Stephen P. Osborne

    (University of Edinburgh, Business School, Edinburgh, UK)

  • Zoe Radnor

    (Loughborough University, School of Business and Economics, Loughborough, UK)

  • Tony Kinder

    (University of Edinburgh, Business School, Edinburgh, UK)

  • Isabel Vidal

    (University of Barcelona, Barcelona, Spain)

Abstract

This paper argues that the ‘New Public Management’ paradigm for public management theory and practice that has prevailed for the last thirty years is both flawed in theory and has failed in practice. We argue for an alternative to this paradigm that is rooted with the New Public Governance approach and that makes a reality of the Public Service-Dominant Logic for sustainable public services. We derive seven propositions for sustainable business practice for public services organisations from this approach.

Suggested Citation

  • Stephen P. Osborne & Zoe Radnor & Tony Kinder & Isabel Vidal, 2014. "Sustainable public service organisations: A Public Service-Dominant approach," Society and Economy, Akadémiai Kiadó, Hungary, vol. 36(3), pages 313-338, September.
    • Handle: RePEc:aka:soceco:v:36:y:2014:i:3:p:313-338
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    Citations

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    Cited by:

    1. Odysseas Moschidis & Vasileios Ismyrlis, 2018. "Citizens' Participation in Local Economic Development and Administration: An Exploratory Statistical Analysis," South-Eastern Europe Journal of Economics, Association of Economic Universities of South and Eastern Europe and the Black Sea Region, vol. 16(1), pages 35-54.
    2. Abu Elias Sarker & Syed Awais Ahmad Tipu & Farhana Razzaque, 2022. "An Integrative Dynamic Framework of Social Accountability: Determinants, Initiatives, and Outcomes," Public Organization Review, Springer, vol. 22(1), pages 117-133, March.
    3. Aldona Frączkiewicz-Wronka & Tomasz Ingram & Karolina Szymaniec-Mlicka & Piotr Tworek, 2021. "Risk Management and Financial Stability in the Polish Public Hospitals: The Moderating Effect of the Stakeholders’ Engagement in the Decision-Making," Risks, MDPI, vol. 9(5), pages 1-23, May.

    More about this item

    Keywords

    Public services; sustainable delivery; public service-dominant logic;
    All these keywords.

    JEL classification:

    • Z18 - Other Special Topics - - Cultural Economics - - - Public Policy
    • H40 - Public Economics - - Publicly Provided Goods - - - General
    • H75 - Public Economics - - State and Local Government; Intergovernmental Relations - - - State and Local Government: Health, Education, and Welfare

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