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Study On The Impact Of Quality Of Service On The Quality Of Experience In Multimedia Environments

Author

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  • Catalina Felicia Mancas

    (University of Craiova Faculty of Automatics, Computers and Electronics)

Abstract

Providing a guarantee for the customer satisfaction is essential nowadays in multiple domains. A user-centric approach has become a necessity since user satisfaction represents a key performance indicator for the providers; a metric, providers can use in order to improve their business. In multimedia environments, users are sensitive to factors as noise, echo or delay; it is a matter of seconds to quit using a service. To this purpose, QoS (Quality of Service) plays a crucial role. This paper focus is to provide insights on how QoS impacts the QoE (Quality of Experience) perceived by the end-user of multimedia networks. The literature review, the practical approaches and the experiments described in this paper aim at providing a better understanding of the QoS-QoE relationship when dealing with multimedia traffic.

Suggested Citation

  • Catalina Felicia Mancas, 2015. "Study On The Impact Of Quality Of Service On The Quality Of Experience In Multimedia Environments," Annals of University of Craiova - Economic Sciences Series, University of Craiova, Faculty of Economics and Business Administration, vol. 1(43), pages 257-266.
    • Handle: RePEc:aio:aucsse:v:1:y:2015:i:43:p:257-266
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    More about this item

    Keywords

    QoS; QoE; user; multimedia; traffic; voice; video; data;
    All these keywords.

    JEL classification:

    • C88 - Mathematical and Quantitative Methods - - Data Collection and Data Estimation Methodology; Computer Programs - - - Other Computer Software

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