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Measuring the knowledge creation process in Pakistani banks: Scale development and validation

Author

Listed:
  • Salman Bashir Memon

    (Shah Abdul Latif University)

  • Wajid Hussain Rizvi

    (Institute of Business Administration, Karachi)

  • Huma Amir

    (Institute of Business Administration, Karachi)

Abstract

Knowledge creation within an organization arises from socialization, externalization, combination and internalization of knowledge resources. This paper contributes to the body of knowledge management literature by providing an empirical validation of the knowledge creation process in the context of Pakistani banks. A sample of 346 cases was selected randomly from 50 branches of three knowledge-intensive banks in Karachi. The results confirm the presence of knowledge creation in Pakistani banks and the validation process of the scale was used to measure this. Our findings can help managers develop successful knowledge creation and sharing strategies that utilize tacit and explicit knowledge resources more effectively.

Suggested Citation

  • Salman Bashir Memon & Wajid Hussain Rizvi & Huma Amir, 2017. "Measuring the knowledge creation process in Pakistani banks: Scale development and validation," Business Review, School of Economics and Social Sciences, IBA Karachi, vol. 12(2), pages 1-21, July-Dece.
    • Handle: RePEc:aho:journl:v:12:y:2017:i:1:p:1-21
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    File URL: https://businessreview.iba.edu.pk/articles/MeasuringKnowledgeCreationProcessUpdated.pdf
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