Decision Support System and Customer Relationship Management as Components of the Cybernetic System Enterprise
AbstractThis study analyzes the role played by the information system and its component, the software system, in a larger system - the Enterprise. In this context, the paper focuses on the structure of Decision Support System and Customer Relationship Management and their benefits in the functioning of the global system, by examining the conditions of implementation of these tools in the organization. We will show that used independently these tools offer reduced services, but when interconnected, they become a very powerful tool for command and control. Viability, evolution and autonomy requested by users for their information system are obtained more easily by a systemic-cybernetic approach to the Enterprise.
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Bibliographic InfoArticle provided by Academy of Economic Studies - Bucharest, Romania in its journal Informatica Economica.
Volume (Year): 14 (2010)
Issue (Month): 1 ()
DSS; Data Warehouse; CRM; Information System; Cybernetic System;
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