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New Dimensions in Quality

Author

Listed:
  • Bogdan Onete

    (Academy of Economic Studies, Bucharest)

Abstract

The quality of goods and services has always been a societal concern. The importance of quality was extended beyond physical products, to include services and information; and extended its reach into new arenas such as health care, education, or government. Organizations recognized the importance of focusing all of their activities on the customer and their requirements. New dimension of quality are performance, reliability, conformity, special characteristics and design.

Suggested Citation

  • Bogdan Onete, 2006. "New Dimensions in Quality," The AMFITEATRU ECONOMIC journal, Academy of Economic Studies - Bucharest, Romania, vol. 8(20), pages 156-158, June.
    • Handle: RePEc:aes:amfeco:v:8:y:2006:i:20:p:156-158
    as

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    File URL: http://www.amfiteatrueconomic.ase.ro/arhiva/pdf/no20/articol_fulltext_pag156.pdf
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    More about this item

    Keywords

    Quality; Products; Services.;
    All these keywords.

    JEL classification:

    • L15 - Industrial Organization - - Market Structure, Firm Strategy, and Market Performance - - - Information and Product Quality

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