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Total Quality Management and Business Excellence: The Best Practices at Toyota Motor Corporation

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  • Sorin-George Toma
  • Shinji Naruo

Abstract

Today’s rough competition at a global level in all spheres of activity imposes companies worldwide to make sustained efforts in order to improve their products, services and processes. The automotive industry has always provided valuable examples of companies that achieved business excellence by putting quality at the core of their production system such as Toyota Motor Corporation. It has continuously designed, implemented and developed the Toyota Production System that influenced the emergence of the business excellence models. The paper aims to highlight the relationship between the concepts of total quality management and business excellence, and to identify and analyze the best practices related to them at Toyota Motor Corporation, a leader of automotive industry. The information obtained through the direct and personal observation method and from multiple secondary sources of data was collected, processed and analyzed in order to achieve the objectives of the paper. The main results show that the best practices of Toyota Motor Corporation related to total quality management and business excellence derive from the Toyota Production System and these practices are to be found in the attributes of business excellence.

Suggested Citation

  • Sorin-George Toma & Shinji Naruo, 2017. "Total Quality Management and Business Excellence: The Best Practices at Toyota Motor Corporation," The AMFITEATRU ECONOMIC journal, Academy of Economic Studies - Bucharest, Romania, vol. 19(45), pages 566-566, May.
    • Handle: RePEc:aes:amfeco:v:45:y:2017:i:19:p:566
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    References listed on IDEAS

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    1. Terje Gronning, 1997. "The Emergence and Institutionalization of Toyotism: Subdivision and Integration of the Labour Force at the Toyota Motor Corporation from the 1950s to the 1 970s," Economic and Industrial Democracy, Department of Economic History, Uppsala University, Sweden, vol. 18(3), pages 423-455, August.
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    Cited by:

    1. Alaa M. Ubaid & Fikri T. Dweiri & Udechukwu Ojiako, 0. "Organizational excellence methodologies (OEMs): a systematic literature review," International Journal of System Assurance Engineering and Management, Springer;The Society for Reliability, Engineering Quality and Operations Management (SREQOM),India, and Division of Operation and Maintenance, Lulea University of Technology, Sweden, vol. 0, pages 1-38.
    2. Aithal, Sreeramana, 2021. "Business Excellence through the Theory of Accountability," MPRA Paper 107894, University Library of Munich, Germany, revised 15 May 2021.
    3. Sorin-George Toma & Stefan Catana, 2021. "Big Pharma, Big Business," Ovidius University Annals, Economic Sciences Series, Ovidius University of Constantza, Faculty of Economic Sciences, vol. 0(1), pages 677-683, August.
    4. Stefan Catana & Sorin-George Toma, 2021. "Marketing Mix And Corporate Social Responsability In Automotive Industry – Case Study: Mazda Motor Corporation," Annals - Economy Series, Constantin Brancusi University, Faculty of Economics, vol. 1, pages 205-209, February.
    5. Marius Savin & Aurora Cosma, 2020. "The importance of diversity management, creativity and innovation in creating a successful company," Manager Journal, Faculty of Business and Administration, University of Bucharest, vol. 32(1), pages 87-97, December.
    6. Nicoleta Petrică, 2020. "Remanufactured products – study case of bucharest employees," Manager Journal, Faculty of Business and Administration, University of Bucharest, vol. 32(1), pages 98-115, December.
    7. Miriam Jankalová & Radoslav Jankal, 2020. "How to Characterize Business Excellence and Determine the Relation between Business Excellence and Sustainability," Sustainability, MDPI, vol. 12(15), pages 1-25, July.
    8. Ola Khalid AlZawati & Imad Alsyouf & Hamdi Bashir, 2020. "An exploratory study of common issues and key differences between the European Foundation for Quality Management and the United Arab Emirates Public Sector Excellence Model: public sector organisation," International Journal of System Assurance Engineering and Management, Springer;The Society for Reliability, Engineering Quality and Operations Management (SREQOM),India, and Division of Operation and Maintenance, Lulea University of Technology, Sweden, vol. 11(6), pages 1156-1169, December.
    9. Andreea Stoica & Aurora Cosma & Andreea Tudor & Laura Agata Èšoc & Alina Petre, 2020. "Covid-19 pandemic and the employees experience: motivation of the staff within an event organizing company," Manager Journal, Faculty of Business and Administration, University of Bucharest, vol. 32(1), pages 130-137, December.
    10. Ola Khalid AlZawati & Hamdi Bashir & Imad Alsyouf, 2020. "Modelling and analyzing of critical success factors for implementing UAE’s Government Excellence Model in the public sector: an ISM and Fuzzy-MICMAC approach," International Journal of System Assurance Engineering and Management, Springer;The Society for Reliability, Engineering Quality and Operations Management (SREQOM),India, and Division of Operation and Maintenance, Lulea University of Technology, Sweden, vol. 11(6), pages 1107-1132, December.
    11. Gabriela Andrisan & Andra Modreanu, 2021. "The Chain Reactions of Business Models and Strategies," Ovidius University Annals, Economic Sciences Series, Ovidius University of Constantza, Faculty of Economic Sciences, vol. 0(1), pages 449-454, August.
    12. Alaa M. Ubaid & Fikri T. Dweiri & Udechukwu Ojiako, 2020. "Organizational excellence methodologies (OEMs): a systematic literature review," International Journal of System Assurance Engineering and Management, Springer;The Society for Reliability, Engineering Quality and Operations Management (SREQOM),India, and Division of Operation and Maintenance, Lulea University of Technology, Sweden, vol. 11(6), pages 1395-1432, December.

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      Keywords

      total quality management; business excellence; best practices; Toyota Production System; Toyota Motor Corporation;
      All these keywords.

      JEL classification:

      • M1 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration
      • M19 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - Other

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