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Online dispute resolution: international, domestic and private practices and further prospects for development

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  • A. N. Kutovaya
  • K. R. Khadzhi

Abstract

The article considers the issues around online dispute resolution (ODR). The text examines the main application areas of the ODR system, as well as the main methods used in ODR. In addition, the article provides an analytical review of the international, national and private initiatives in the adoption of ODR around the world as a promising and modern type of alternative dispute resolution (ADR). The article evaluates the current status of the ODR development in Russia and in the Eurasian Economic Union (EEU), as well as practices that have already been applied by the Russian enterprises within the framework of this system. The prospects of further ODR development in Russia are discussed, and conclusions and practical recommendations are given as well. ODR is the modern instrument for dealing with one of the most pressing, and at the same time unresolved issues for the cross-border online business (especially for the small and medium enterprises), namely the resolution of disputes arising both between suppliers and sellers (or the electronic trading platform operators) and between them and consumers. Despite the relevance of this issue, especially during the spread of COVID-19, the majority of the countries are at the first stages of the discussion and the development of the national and international regulation. Business treats this issue with caution as well.

Suggested Citation

  • A. N. Kutovaya & K. R. Khadzhi, 2020. "Online dispute resolution: international, domestic and private practices and further prospects for development," International Trade and Trade Policy, ФГБОУ ВО "Ð Ð¾Ñ Ñ Ð¸Ð¹Ñ ÐºÐ¸Ð¹ Ñ ÐºÐ¾Ð½Ð¾Ð¼Ð¸Ñ‡ÐµÑ ÐºÐ¸Ð¹ ÑƒÐ½Ð¸Ð²ÐµÑ€Ñ Ð¸Ñ‚ÐµÑ‚ им. Г.Ð’. Плеханова", issue 4.
    • Handle: RePEc:acl:journl:y:2020:id:406
    DOI: 10.21686/2410-7395-2020-4-95-112
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