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HCFMUSP: Resilience in Response to the COVID-19 Pandemic

Author

Listed:
  • Marcelo Caldeira Pedroso
  • João Teixeira Pires
  • Ana Maria Malik
  • Antonio José Rodrigues Pereira

Abstract

The teaching case describes a set of emergency actions taken by HCFMUSP to manage the needs brought by the COVID-19 pandemic in Brazil. The case objective considers the issues related to the impact of the pandemic mostly in healthcare operations, emphasizing how to: (a) adapt health system governance in response to a crisis (crisis management); (b) manage the health system capacity, which traditionally is not so resilient; (c) deal with a new disease (knowledge management). Thus, it should allow gathering elements for the management of future crises.

Suggested Citation

  • Marcelo Caldeira Pedroso & João Teixeira Pires & Ana Maria Malik & Antonio José Rodrigues Pereira, 2021. "HCFMUSP: Resilience in Response to the COVID-19 Pandemic," RAC - Revista de Administração Contemporânea (Journal of Contemporary Administration), ANPAD - Associação Nacional de Pós-Graduação e Pesquisa em Administração, vol. 25(Spe), pages 200245-2002.
    • Handle: RePEc:abg:anprac:v:25:y:2021:i:spe:1472
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