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Navigating Virtual Connections: Exploring the Impact of Workplace Friendship on Team Performance During the COVID-19 Pandemic

Author

Listed:
  • Mariya Firoz

    (Department of Organizational Behaviour & Human Resource Management, Indian Institute of Management, Rohtak, Rohtak-124010, Haryana, India)

  • Koustab Ghosh

    (Department of Organizational Behaviour & Human Resource Management, Indian Institute of Management, Rohtak, Rohtak-124010, Haryana, India)

  • Dheeraj Sharma

    (��Department of Marketing and Strategy, Indian Institute of Management, Rohtak, Rohtak-124010, Haryana, India)

Abstract

This study aims to investigate the influence of virtual work friendships on knowledge sharing and team performance in the context of the COVID-19 pandemic. Additionally, it explores whether perceived task interdependence moderates this relationship. A survey-based research design was employed to collect data from 213 individuals working in IT-based firms. Data were collected in two time lags to capture the dynamics of virtual work friendships, knowledge sharing and team performance. The study reveals a positive and significant relationship between virtual work friendships and team performance. Furthermore, knowledge sharing acts as a mediator between virtual friendships and team performance. Managers should actively promote friendship among employees to enhance virtual work environments. Additionally, when task interdependence is perceived highly, leveraging social resources both virtually and physically can further enhance team performance. This research contributes to the social capital theory by examining the effects of virtual work friendships on team performance in the modern workplace. It is the first study to investigate the moderating role of task interdependence in this context.

Suggested Citation

  • Mariya Firoz & Koustab Ghosh & Dheeraj Sharma, 2024. "Navigating Virtual Connections: Exploring the Impact of Workplace Friendship on Team Performance During the COVID-19 Pandemic," Journal of Information & Knowledge Management (JIKM), World Scientific Publishing Co. Pte. Ltd., vol. 23(02), pages 1-22, April.
    • Handle: RePEc:wsi:jikmxx:v:23:y:2024:i:02:n:s0219649223500685
    DOI: 10.1142/S0219649223500685
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