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The importance of staff to the efficiency of the tax agency

Author

Listed:
  • Höglund Mats

    (Assistant Professor of Tax Law, Karlstad University and previously at Högskolan Väst in Trollhättan, Sweden)

Abstract

The Swedish Tax Agency is responsible for controlling as well as informing and assisting the taxpayers. Even if these tasks are not necessarily contradictory, they can be difficult to perform all at once. In their performance of duties, tax agency employees have to meet the expectations of the management as well as of the taxpayers. The goal fulfilment of the Tax Agency is contingent on the organisation’s ability to provide a stress-free working environment. Stress may cause physical and psychological problems.

Suggested Citation

  • Höglund Mats, 2016. "The importance of staff to the efficiency of the tax agency," Nordic Tax Journal, Sciendo, vol. 2016(2), pages 113-127, November.
    • Handle: RePEc:vrs:notajo:v:2016:y:2016:i:2:p:113-127:n:2
    DOI: 10.1515/ntaxj-2016-0006
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    References listed on IDEAS

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