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Business Process Maturity In Small And Mediumsized Enterprises

Author

Listed:
  • Ma³gorzata Okrêglicka

    (Czestochowa University of Technology)

  • Monika Mynarzova

    (VSB - Technical University of Ostrava)

  • Radomir Kana

    (VSB - Technical University of Ostrava)

Abstract

Business process management in an enterprise is an approach to management that concentrates on optimizing the ways business processes in organisation’s run. The business process maturity of the organization is one of the success factors. From this perspective, the constant advancing the process maturity level is the relevant economic task and the area is still an important issue requiring investigation. The article presents the results of empirical research - the survey was conducted in 2015 on a group of 138 enterprises in Poland. The main aim of this article is the identification and analysis of business process maturity in small and medium-sized enterprises in Poland, as well as finding the areas that require the intensification of process management.

Suggested Citation

  • Ma³gorzata Okrêglicka & Monika Mynarzova & Radomir Kana, 2015. "Business Process Maturity In Small And Mediumsized Enterprises," Polish Journal of Management Studies, Czestochowa Technical University, Department of Management, vol. 12(1), pages 121-131, DEcember.
    • Handle: RePEc:pcz:journl:v:12:y:2015:i:1:p:121-131
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    References listed on IDEAS

    as
    1. A. Van Looy & M. De Backer & G. Poels & M. Snoeck, 2012. "Choosing the right business process maturity model," Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium 12/808, Ghent University, Faculty of Economics and Business Administration.
    2. Michael Hammer, 2010. "What is Business Process Management?," International Handbooks on Information Systems, in: Jan vom Brocke & Michael Rosemann (ed.), Handbook on Business Process Management 1, pages 3-16, Springer.
    3. Donald E. Harter & Mayuram S. Krishnan & Sandra A. Slaughter, 2000. "Effects of Process Maturity on Quality, Cycle Time, and Effort in Software Product Development," Management Science, INFORMS, vol. 46(4), pages 451-466, April.
    4. Carmen Păunescu & Carmen Acatrinei (Pantea), 2011. "Managing maturity in process-based improvement organizations: a perspective of the Romanian companies," Journal of Business Economics and Management, Taylor & Francis Journals, vol. 13(2), pages 223-241, May.
    5. A. Van Looy & M. De Backer & G. Poels, 2011. "Defining Business Process Maturity. A Journey towards Excellence," Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium 11/725, Ghent University, Faculty of Economics and Business Administration.
    6. Edyta Kulej-Dudek, 2013. "Evaluation Of Knowledge Management In Small And Medium-Sized Enterprises," Polish Journal of Management Studies, Czestochowa Technical University, Department of Management, vol. 8(1), pages 168-174, December.
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    Cited by:

    1. Alicia Martin-Navarro & Maria Paula Lechuga Sancho & Jose Aurelio Medina-Garrido, 2023. "BPMS for management: a systematic literature review," Papers 2312.00442, arXiv.org.

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