An Empirical Test of Image Restoration Theory and Best Practice Suggestions Within the Context of Social Mediated Crisis Communication
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DOI: 10.1057/s41299-019-00064-2
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- Carolyn Bonifield & Catherine Cole, 2007. "Affective responses to service failure: Anger, regret, and retaliatory versus conciliatory responses," Marketing Letters, Springer, vol. 18(1), pages 85-99, June.
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- Keith S. Coulter & Anne Roggeveen, 2012. "“Like it or not”," Management Research Review, Emerald Group Publishing Limited, vol. 35(9), pages 878-899, August.
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- Giampiero Giacomello & Oltion Preka, 2021. "Targeting Reputation: A New Vector for Attacks to Critical Infrastructures," Computer and Information Science, Canadian Center of Science and Education, vol. 14(3), pages 1-63, August.
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Keywords
Social media; Consumer complaints; Crisis communication; Image restoration theory;All these keywords.
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